Knowledge base
Frequently asked support questions.
Search published LSSI support answers or filter them by topic.
How do I request technical support?+
Use the support request form or call LSSI at 877-526-1485. Include the facility name, product or system, affected area or device, and what the operator is seeing.
Permanent link →Where do account-specific documents live?+
Client and partner portals contain authorized site-specific documentation, support history, ordering, and account resources.
Permanent link →Can I request training?+
Yes. LSSI can help with operator onboarding, administrator training, refreshers, and workflow-specific sessions. Use the support request form and select Training.
Permanent link →What should I include with a support request?+
Include the facility name, system or product, device or location, approximate time, screenshots if available, and the steps that led to the issue.
Permanent link →Can clients order replacement equipment online?+
Approved client organizations can use the Client Portal for supported replacement equipment, accessories, and account-specific ordering.
Permanent link →What resources are available to partners?+
Approved partners can access authorized documentation, training resources, project purchasing, and partner account materials from the Partner Portal.
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