Alert²
Operator workflows, maps, alarms, residents, staff, video, messaging, reports, and administration.
Platform overview →Support & Documentation
Find answers, documents, and help.
Search public FAQs and published LSSI resources. Site-specific documents, order history, and private resources remain inside the client or partner portal.
Knowledge search
Search support content.
Search titles, descriptions, FAQ answers, categories, tags, manufacturers, and solution areas.
How do I request technical support?+
Use the support request form or call LSSI at 877-526-1485. Include the facility name, product or system, affected area or device, and what the operator is seeing.
Open this answer →Where do account-specific documents live?+
Client and partner portals contain authorized site-specific documentation, support history, ordering, and account resources.
Open this answer →Can I request training?+
Yes. LSSI can help with operator onboarding, administrator training, refreshers, and workflow-specific sessions. Use the support request form and select Training.
Open this answer →What should I include with a support request?+
Include the facility name, system or product, device or location, approximate time, screenshots if available, and the steps that led to the issue.
Open this answer →Can clients order replacement equipment online?+
Approved client organizations can use the Client Portal for supported replacement equipment, accessories, and account-specific ordering.
Open this answer →What resources are available to partners?+
Approved partners can access authorized documentation, training resources, project purchasing, and partner account materials from the Partner Portal.
Open this answer →Inovonics EchoStream
Transmitters, receivers, supervision, pendants, batteries, and wireless field-device guidance.
Filter support content →TekTone
Tek-CARE systems, nurse-call stations, pull cords, pendants, and connected response workflows.
Filter support content →CenTrak
TruView, resident safety, location hardware, pendants, pull cords, repeaters, and system context.
Filter support content →CareNet+
LSSI CareNet+ LoRaWAN/BLE gateways, trackers, beacons, device onboarding, location workflows, and field troubleshooting.
Filter support content →UniFi
Access controllers, readers, cameras, Protect, networking, and connected security environments.
Filter support content →Network / Infrastructure
Switching, network design, servers, connectivity, and the infrastructure supporting connected LSSI systems.
Filter support content →Training
Operator onboarding, administrator training, refreshers, and workflow-specific sessions.
Filter support content →